Eir complaints: ‘Words like fiasco and farce don’t come close’

Two customers write about their exasperating experiences with the company

An Eir rep ‘was adamant’ high-speed broadband could be provided at a reader’s Dublin 24 address. Photograph: iStock

An Eir rep ‘was adamant’ high-speed broadband could be provided at a reader’s Dublin 24 address. Photograph: iStock

We have two fresh nightmares before Christmas involving Eir. A reader called Tom wrote to us on behalf of his father, also Tom. Tom snr, we were told, “has been a very loyal Eir business account holder for many years”.

He recently retired “and as a way of saving some money for him, I suggested that he change to a residential account”, Tom jnr says. They cancelled the business account and ordered a new service from an Eir rep, “who was adamant” high-speed broadband could be provided at his Dublin 24 address.

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