Eir, Ryanair and Sky most likely to be referenced by callers as consumer complaints rise 18%
Vodafone, Harvey Norman and Currys were also among the top 10
Vodafone, Harvey Norman and Currys were also among the top 10
Special offers, contract savings and why you should try to swerve the new ‘streaming TV’ services if you like recording programmes
The surgery had 12 staff on an ‘inconsistent and unreliable connection’ for months
Company says broadband and mobile customers rose by 148,000 year on year in first quarter
Competition commission warns pub owners to display prices or face penalties
When it comes to poor customer care, Eir is not alone in letting its customers down
The phrase ‘I want a supervisor’ can be less effective than ‘I want to log a formal complaint’
Undisclosed number of eir customers hit with €18.45 charge after new billing system rejects their card details
Company was chastised in court for failure to acknowledge customer complaints
Communications Workers Union gets agreements worth 8% for the postal workers and 11% for those in the telecom operator
In wake of court case, telecom provider ‘categorically rejects’ accusations of instructing customer care team ‘to not comply with regulatory obligations’
State’s largest telecoms group was not just failing consumers on service, it was actively frustrating them
Court hears customer made 13 calls to Eir, sent five emails and tried to make contact eight times on social media but never got anywhere
Claims emerge in court case taken against company by communications regulator ComReg
Growing gap between workers and organisations as digitalisation of workplace continues
Experience in UK and with Eir is that private owners don’t invest in networks but just saddle companies with debt and take dividends
Tech review: The loss of physical recordings is a shame but there are compensations
Offerings might look similar, but beware that some are available only with a broadband package, some include annual ‘inflation’ price rises, and some are limited in terms of recording and other features
Iliad has had a right since the start of this year to increase its stake in Eir to almost 58%
First brand refresh since 2015 follows €1.2 billion investment in telecoms company’s infrastructure and customer care
Currys and Vodafone also featured prominently among almost 40,000 contacts to the Competition and Consumer Protection Commission
Company continues to add mobile and fibre broadband customers
Some 3,300 were once dotted across the State but Universal Service Obligation was removed in 2020 due to decline in use
Does anyone out there have a link to Eircom ad featuring Joe Boland in Connemara?
Ratings agency expects dividends to fall to no more than €150m this year and next as it raises outlook on telecom’s junk-rated debt
ComReg conducted an unannounced search of Eircom’s premises and seized material as part of an investigation last year
UK-based telecoms group rebuffs Eir owner’s revised offer but says ‘discussions with others’ will continue
Privatisation can work in competitive markets, but can it preserve public services?
Communications union boss Seán McDonagh is targeting the tech sector after swathe of job cuts
Eir is fighting ComReg’s decisions to limit its ability to compete on pricing in the market for wholesale high-speed broadband
Irish market does not ‘tend toward effective competition’ due to telecoms company’s size, says European Commission
WRC heard worker had been told he must retire as soon as he hit his 65th birthday
Telecoms company focused on ‘targeted measures’ to increase representation of women at senior levels
Company says regulator relying on a 2018 decision it made to prohibit discounts even though that decision did not provide for any such prohibition
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