Management at Cinnamon restaurant in Ranelagh have apologised and said that a staff member experienced a “moment of madness” after they called a customer an “a**ehole” on Twitter.
The staff member using Cinnamon’s Twitter account made the statement after the customer complained of having to wait 40 minutes for service and referred to the restaurant as “a pretentious creche”.
The customer also tweeted that he would not be returning to the restaurant. The staff member responded with: “Here’s something else for you to retweet. You’re an arsehole. Why don’t you come in and introduce yourself to us.”
Speaking to The Irish Times, a member of management said that it was not a professional move to make.
“I concede that it was not a professional move to make and was not as jovial as intended,” she said. “To be honest, I am not really sure what the next move should be.”
Six hours after the offending tweet was published, the restaurant apologised publicly and said disciplinary action has been taken.
“We sincerely apologise to all of our customers for the offence caused by our comments on Twitter,” she said.