Air passengers and profits may be up, but bring your own crisps

Road Warrior: KLM speaks in tongues, with status updates in 10 languages

KLM  offers travellers booking confirmation, check-in notification, boarding passes and flight status updates in 10 languages on Twitter and WeChat. Photograph:  Xtra Koen Suyk

KLM offers travellers booking confirmation, check-in notification, boarding passes and flight status updates in 10 languages on Twitter and WeChat. Photograph: Xtra Koen Suyk

 

Good news all round in the aviation industry with IATA revising the 2017 profitability outlook upwards. Profits from airlines are expected to be $31.4 billion (€28 billion), up from the previous forecast of $29.8 billion. Revenues will be in the region of $743 billion. IATA director general Alexandre de Juniac warned though that profits were still down on last year. “Demand for both passenger and cargo business is stronger than expected. While revenues are increasing, earnings are being squeezed by rising fuel, labour and maintenance expenses.”

Exceptional passenger traffic

In Europe, passenger traffic was up in April, and the Airports Council International is declaring it a month of exceptional growth. Average passenger traffic in Europe grew by 14.1 per cent compared with the same month last year. A number of exceptional factors distorted last April – attacks at Brussels airport, depressed figures from Turkey, ATC strikes in France and Easter being in March. Turkey is now coming back to full recovery after months of incremental growth. Leading the table of airports with over 25 million passengers is Palma Mallorca. Both Moscow airports in the same table are showing almost 20 per cent growth. The topper for airports with 10-25 million passengers is Brussels, and the 5-10 million passengers leader is Iceland’s Keflavik airport.

More social media from KLM

KLM, the leader in the use of social media for customer service, now offers travellers booking confirmation, check-in notification, boarding passes and flight status updates in 10 languages on Twitter and WeChat, the Chinese social media platform. It makes information easy to find and in a single place on Twitter or WeChat. The service rolls out from this week. Last year KLM introduced flight information and flight documents to Facebook Messenger and so far 1.4 million people have used the service.

Bring your own crisps

A survey by Kayak.ie, the airline booking website, revealed the cost of buying a snack or beverage on Aer Lingus and Ryanair compared with supermarkets. No surprise to anyone to hear that the differences can be substantial, a can of soda costs €2.50 on board against €1 in Supervalu or Tesco. Sparking water is always my biggest bug bear and €3 is excessive when it is €1 or less in supermarkets. Crisps are a real rip-off, a little 40g bag for €2.50 against 95c on terra firma. A can of beer is €5 on Aer Lingus, €4.50 on Ryanair, but only from €2.15 in Tesco. The moral of the story is bring your own crisps, sambo and an empty water bottle to fill up at the airport.

jscales@irishtimes.com

The Irish Times Logo
Commenting on The Irish Times has changed. To comment you must now be an Irish Times subscriber.
SUBSCRIBE
GO BACK
Error Image
The account details entered are not currently associated with an Irish Times subscription. Please subscribe to sign in to comment.
Comment Sign In

Forgot password?
The Irish Times Logo
Thank you
You should receive instructions for resetting your password. When you have reset your password, you can Sign In.
The Irish Times Logo
Please choose a screen name. This name will appear beside any comments you post. Your screen name should follow the standards set out in our community standards.
Screen Name Selection

Hello

Please choose a screen name. This name will appear beside any comments you post. Your screen name should follow the standards set out in our community standards.

The Irish Times Logo
Commenting on The Irish Times has changed. To comment you must now be an Irish Times subscriber.
SUBSCRIBE
Forgot Password
Please enter your email address so we can send you a link to reset your password.

Sign In

Your Comments
We reserve the right to remove any content at any time from this Community, including without limitation if it violates the Community Standards. We ask that you report content that you in good faith believe violates the above rules by clicking the Flag link next to the offending comment or by filling out this form. New comments are only accepted for 3 days from the date of publication.