Customer anger over Eir’s approach to service threatens to overwhelm its reputation

Comreg must be given powers to hound Eir over diabolical customer service

Eir headquarters. Photograph: Alan Betson

Eir headquarters. Photograph: Alan Betson

Customers of the State’s biggest telecoms operator were that worn down by its dire service standards, some seemed almost nostalgic for its semi-State past as Telecom Éireann.

A few were so angry they sounded ready to take to the streets. Eventually they took to the airwaves instead with their collective litany of grievances: brutal service delivery standards, a “customer service” department so dysfunctional as to be oxymoronic – virtually impossible to reach, broken promises, weak excuses.

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