Customers claim Brittany Ferries is deducting payments for ‘impossible’ sailings

Company denies policy amounts to ‘pay balance or lose deposit’ for cancelled crossings

Brittany Ferries: customers are concerned about being offered vouchers instead of refunds for cancelled sailings from Ringaskiddy, in Cork

Brittany Ferries: customers are concerned about being offered vouchers instead of refunds for cancelled sailings from Ringaskiddy, in Cork

Brittany Ferries passengers have expressed concern at the way the company is managing summer bookings. The ferry operator says it is working on the basis that Irish holidaymakers may be in a position to travel to France as early as June – even though the Government’s phased exit from lockdown means people will be unable to travel far from their homes until the second half of July at the earliest.

One customer who has contacted The Irish Times says he was told that, unless they paid the balance in full, his family would lose a substantial deposit they had put on a sailing that they believe is extremely unlikely to go ahead because of the Covid-19 crisis. He says he was also told that, if the ferry crossing were eventually cancelled, he would then be given a credit note instead of a refund.

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