Investors rattled as Ebay trims annual revenue forecasts

Ecommerce site is finding it difficult to compete with Amazon

Ebay rattled investors by trimming its annual revenue forecast, signalling that the online marketplace is losing momentum as the critical holiday season approaches.

Shares dropped 5.8 per cent in extended trading, with investors also concerned about slow customer growth.

The reduced revenue projection, on top of lacklustre sales for the second quarter, revived concerns that Ebay is struggling to find its place in the shadow of online retail behemoth Amazon. com. It's also facing greater competition from brick-and-mortar stores like Walmart, which are improving their own digital shopping options.

“When you’re in ecommerce and growing at half the rate of the overall industry, that’s not going to cut it,” said Josh Olson, an analyst at Edward Jones and Co. “Investors don’t come to ecommerce for value. They come to ecommerce for growth.”


Annual revenue will be $10.75 billion-$10.85 billion (€9.2 billion-€9.3 billion), Ebay said on Wednesday in a statement. The company in April projected $10.9 billion-$11.1 billion in sales for the year. Sales will be $2.64 billion-$2.69 billion in the third quarter, while analysts were projecting $2.73 billion. Quarterly earnings per share, excluding some costs, are forecast to be 54-56 cents, compared with analysts’ average estimate of 56 cents.

See-sawing shares

In the second quarter, Ebay’s profit was 53 cents a share on revenue of $2.64 billion, according to a statement on Wednesday. Total gross merchandise volume, a key metric, rose 10 per cent to $23.6 billion. Active customer accounts grew 4 per cent to 175 million.

“The buyers on Ebay are engaged, but they’re not bringing enough new customers to the platform,” said RJ Hottovy, an analyst at Morningstar. “They’re doing some interesting things, but it’s tough to compete with Amazon.”

The shares fluctuated after the earnings were announced, tumbling as much as 6.4 per cent in extended trading on Wednesday before rising almost 2.5 per cent, and then slipping again by more than 5 per cent. The stock had closed at $37.95 in New York.

Ebay shares have see-sawed this year, peaking at $46.19 in February after the company announced it would lower costs by using Adyen for payments processing rather than long-time partner PayPal Holdings. It gave the gains back in April after issuing a disappointing second-quarter revenue forecast.


There are signs Ebay is struggling. The company in June announced a reorganisation that resulted in staff cuts of almost 300 employees. Software engineers and research scientists were among those let go in California, where Ebay has its headquarters in San Jose. The company had 14,100 employees globally at the end of 2017. It could take investors time to adjust to a new strategy that sacrifices sales growth for profitability, Mr Hottovy said.

Chief executive Devin Wenig tried to shore up support for his turnaround strategy, telling investors a recent round of job cuts targeted projects that were not paying off so the company could focus on things that show more promise. Ebay will continue to invest in marketing to attract new customers and promoting new features like its guaranteed three-day delivery.

“While our brand campaign has been well regarded externally, it’s not yet materially moved the needle on consideration, which is key to driving new buyer acquisition,” he said.

Ebay has boosted advertising and changed the marketplace shopping experience in an effort to lure new customers to the site. It tries to differentiate itself from Amazon, which charges yearly or monthly dues for shipping discounts, by emphasising that Ebay has no membership fees to access deals that often include free shipping. It ran a day of discounts on July 16th to compete with Amazon’s Prime Day promotion.

Amazon continues to gain market share, and now boasts 100 million global Prime subscribers. The world’s biggest online retailer will capture 49.1 per cent of online spending in the US this year, up from 43.5 per cent in 2017, according to EMarketer. Ebay is a distant second in the US with 6.6 per cent of all spending. – Bloomberg