Life as a Facebook moderator: ‘People are awful. This is what my job has taught me’
Chris Gray, one of former employees suing tech giant, gives talk about gruelling work
Chris Gray, a former Facebook content moderator, outside the company’s office at Grand Canal Dock. Photograph: Alan Betson
Chris Gray was a community operations analyst for Facebook. His job was content moderation – reviewing user-reported content that ranged from puppies (animal rights activists frequently reported “puppies for sale” posts) to pornography and torture, rape, murder and child abuse. Gray is one of a number of former content moderators taking legal action against Facebook for psychological trauma experienced as a result of this work.
Last week, facilitated by technology ethics collective Tech Won’t Build It and TU Dublin, Gray decided to take his story to the people: he gave a public talk about his experiences while working for Facebook and live-streamed the event for any and all to watch.