Alex Cruz

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British Airways says hackers stole data relating to about 380,000 customers from its website and mobile app last month. Photograph: Paul Hackett/Reuters

British Airways has vowed to compensate passengers affected by the theft of personal information from its website, as customers expressed anger over (...)

BA chairman and chief executive, Alex Cruz, said the carrier was “deeply sorry” for the disruption.

Financial and personal data has been stolen from potentially hundreds of thousands of British Airways customers who booked online in recent weeks, ext(...)

The breach at British Airways came at the height of the summer season. Photograph: AFP

British Airways has disclosed that for two weeks from August 21st, hackers stole customer data from its website and mobile app. BA said the stolen inf(...)

Paul Romer: ordered his staff to write more clearly, shut them up whenever they banged on interminably in presentations, and insisted all reports were short and lucid

The story was one of the saddest I have read in ages. The World Bank’s chief economist ordered his staff to write more clearly, shut them up whenever (...)

Willie Walsh: IAG shareholders love him but other constituents are starting to doubt. Photograph: Bloomberg

Peter Lawson has flown the equivalent of 1½ times to the moon and back with British Airways. But after clocking up 750,000 miles, mostly in the airlin(...)

 British Airways passengers  endured three day of delays following a IT meltdown. Photograph: Andy Rain/EPA

When British Airways chief executive Alex Cruz finally raised his head above the parapet on Saturday, it was a full eight hours after the airline’s IT(...)

British Airways passengers waiting  at Heathrow airport in London following the  IT failure that  ground almost 600 flights.  Photograph: EPA/Andy Rain

British Airways (BA) is one of the world’s best-known airlines, but its image for quality and service took a hammering at the weekend when it was forc(...)

British Airways aircraft at Heathrow Airport in London on Monday. An IT systems failure forced BA to scrap almost 600 flights in and out of Heathrow and Gatwick airports. Photograph: Andy Rain/EPA

British Airways (BA) cancelled eight flights from Ireland’s biggest airport as a result of the IT failure that forced it to ground hundreds of service(...)

The PR disaster hits British Airways as it faces increasing competition on lucrative transatlantic routes. Photograph: Tim Ockenden/PA Wire

British Airways was operating most of its flights from London’s two largest airports on Monday after a computer-system failure stranded thousands of p(...)

 People sleep on  blankets and benches at Heathrow airport. Photograph: Jack Taylor/Getty Images

British Airways passengers are facing a third day of disruption at Heathrow as the airline continues to deal with the fallout from a global IT crash. (...)

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