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Virgin Media: Company’s spokeswoman says it takes regulatory compliance “extremely seriously”.

Virgin Media has agreed to refund 100,000 customers a total of €3 million after continuing to charge them for services that had been cancelled. The a(...)

Kieran O’Donnell: ‘In summary Comreg are utterly toothless as regards Eir customer care.’ Photograph: Alan Betson

Telecoms regulator Comreg has been described as “toothless” for failing to rein in Eir over its “disastrous” customer service record. Chairman of the(...)

Eir’s customer service was described as ‘totally unsatisfactory’

To tune into the Dáil this week, you’d swear the issue of Eir’s customer service was a new concern. Minister for Communications Eamon Ryan said the te(...)

The rise of remote working has underlined the importance of a good broadband service. Photograph: iStock

A fifth of home broadband users believe their service has worsened since the start of the pandemic, research commissioned by communications regulator (...)

Spectrum is the single largest business expenditure for telcos

Irish telecom companies say they could accelerate the rollout of 5G nationwide if they are given tax relief on buying mobile spectrum licences. Ibec-(...)

Operators will have to keep customers informed of any roaming charges they could incur if and when they use mobile devices in the UK post-Brexit. Photograph: iStock

There was some good news for Three Mobile customers in the Republic on Friday after it re-stated its commitment that users here will not be hit with r(...)

Both landline and mobile voice minutes increased in April-June 2020, as lockdown prompted a comeback for the telephone call. Photograph: iStock

The amount of time Irish people spent talking on the telephone rocketed in the second quarter as restrictions to curb the spread of Covid-19 limited f(...)

Eir said there will be no change to the price customers are paying for services due to the rate cut

Eir is not planning to pass on the temporary VAT reduction that came into effect this week to its customers, the telco has confirmed. However, the co(...)

Eir’s rivals claim that because they are forced to pay wholesale rates that do not reflect current market prices, the incumbent is being given an unfair advantage

Eir might have reported a 2 per cent decline in revenues for its last financial year but this is unlikely to have upset its French owners. There is a (...)

Pay costs to staff at ComReg in the 12 months to the end of June came to €10.9 million.

Staff at the State-owned communications regulator ComReg shared bonus payments of almost €1 million last year. The 2019 annual report for the Commiss(...)

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