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Good news customer service stories

Pricewatch is not unaccustomed to handling complaints from readers about companies of all shapes and sizes. Every single day of the year readers conta(...)

Cillian McCarthy, managing director of Paradyn and Irish Telecom Services, with Viatel chief executive Paul Rellis

Viatel has made its second acquisition in less than three months with a deal to buy Irish Telecoms Services for an undisclosed sum. The deal, which c(...)

Ripplecom’s customers include Glanbia, Munster Joinery, the Barry Group, Regeneron and the Department of Education.

Irish telecoms group Viatel has acquired rival Ripplecom for an undisclosed sum in a move that is expected to drive revenues to over €38 million next (...)

Chirisa Investments founder Colm Piercy

A Dublin-based investment group led by Irish entrepreneur Colm Piercy has made a significant return on the sale of a US data centre company, which it (...)

How fast your broadband works will depend on what technology you are using, and what you are willing to pay for. Photograph: iStock

The Covid-19 pandemic has changed a lot about how we live and work, but one thing it has emphasised is how important good broadband has become. Soci(...)

Comreg said the non-compliance notices in this case relate to ‘transparency breaches´’ in the consumer contracts being issued by these firms. Photograph: iStock

Several leading Irish telcos are in breach of the so-called net neutrality rules, which stop internet providers from discriminating against certain pu(...)

Siro chief executive  John Keaney says funding package is testament to the quality of company’s business model.  Photograph: Nick Bradshaw/The Irish Times

Broadband provider Siro has secured €200 million in capital from a syndicate of international banks to fund the next phase of its rollout. The compan(...)

Colm Piercy of Chirisa Investments said there is a “phenomenal need” for data centres in the US. Photograph: Fergal Phillips

An investment group led by Irish entrepreneur Colm Piercy is looking to cash in on “an insatiable demand” for data centres in the United States by dev(...)

Digiweb founder Colm Piercy (left) will become chairman of the company, while former Microsoft Ireland managing director Paul Rellis (right) will become chief executive.

Irish telecoms firm Digiweb has appointed former Microsoft Ireland managing director Paul Rellis as its new chief executive. Mr Rellis, who stepped (...)

Photograph: iStock

Six major film and TV studios have secured injunctions directing internet service providers to block access to websites involved in illegal streaming (...)

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