When it comes to poor customer care, Eir is not alone in letting its customers down
consumer protection
Learn to complain effectively, it will save you time, stress and money - and try these trigger words
The phrase ‘I want a supervisor’ can be less effective than ‘I want to log a formal complaint’
Central Bank publishes consultation paper on reformed consumer protection code for the digital age
Survey finds approximately 1.6 million adults had problems with purchases in last 12 months
Items highlighted by CCPC included paddling pools, hair straighteners and helmets
Sizeable minority of consumers unaware that such arrangements are credit products, says Central Bank
The consumer watchdog monitors online and instore discounts to ensure consumers not misled
Regulator warns the public to beware of any credit firm looking for an upfront fee to secure a loan
Outage could have caused `no end of difficulties and grief’ for customers says Dermott Jewell
Travel companies and airlines offering varying help to leave islands, but flights out continue as scheduled
Retail outlets pausing their own branded gift cards has drawn fresh attention to a multibillion euro sector
Regulator to run phase-two investigation of deal between recycling firms to assess whether it would greatly reduce competition in the sector
First milk prices fell across a range of retailers, then butter. But consumers are waiting for something more meaningful
Pricewatch: Nearly €6,000 was taken from a company account within a matter of minutes but Revolut maintained the fraudulent transactions had been legitimate
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