Twitter urged its more than 330 million users to change their passwords after a glitch caused some to be stored in readable text on its internal computer system rather than disguised by a process known as “hashing”.
The social network disclosed the issue in a blog post and series of Tweets on Thursday, saying it had resolved the problem and an internal investigation had found no indication passwords were stolen or misused by insiders. Still, it urged all users to consider changing their passwords.
"We fixed the bug and have no indication of a breach or misuse by anyone," chief executive Jack Dorsey said in a Tweet. "As a precaution, consider changing your password on all services where you've used this password."
The blog did not say how many passwords were affected. A person familiar with the company’s response said the number was “substantial” and that they were exposed for “several months.”
The disclosure comes as lawmakers and regulators around the world scrutinise the way that companies store and secure consumer data, after a string of security incidents at Equifax, Facebook and Uber.
The European Union is due later this month to start enforcing a strict new privacy law, the General Data Protection Regulation, that includes steep fees for violators.
Twitter discovered the bug a few weeks ago and has reported it to some regulators, said the person, who was not authorised to discuss the matter publicly.
The US Federal Trade Commission, which investigates companies accused of deceptive practices related to data security, declined comment on the password glitch.
The agency settled with Twitter in 2010 over accusations the site had “serious lapses” in data security that let hackers access private user data on two occasions. The settlement called for audits of Twitter’s data security program every other year for 10 years.
The glitch was related to Twitter’s use of “hashing” and caused passwords to be written on an internal computer log before the scrambling process was completed, the blog said.
“We are very sorry this happened,” the Twitter blog said.
Twitter’s share price was down 1 per cent in extended trade at $30.35, after gaining 0.4 per cent during the session.
The company advised users to take precautions to ensure that their accounts are safe, including changing passwords and enabling Twitter’s two-factor authentication service to help prevent accounts from being hijacked.