RBS fined £56m over IT system crash meltdown
Incident had already cost the bank £175 million in compensation for customers
A flag flies above the head office of the Royal Bank of Scotland (RBS) in St Andrew Square in Edinburgh
Royal Bank of Scotland was fined £56 million by Britain’s financial regulators for a system crash in 2012 that left millions of customers unable to make or receive payments.
The penalties comprised a £42 million fine from the Financial Conduct Authority and a £14 million fine from the Prudential Regulation Authority. The two regulators conducted a joint investigation into the matter and the fine from the PRA is the first it has imposed since its creation in April 2013.
The regulator said it had handed out the fine for “inadequate systems and controls” at the bank.
“The problems arose due to failures at many levels within RBS to identify and manage the risks which can flow from disruptive IT incidents and the result was that RBS customers were left exposed to these risks,” said Tracey McDermott, director of enforcement and financial crime at the FCA.
The incident had already cost the bank £175 million in compensation for customers and extra payments to staff after the bank opened branches for longer in response.
That included £70.3 million paid out in compensation to UK customers affected by the outage and £460,000 to non-RBS customers who were affected.
The bank suffered a further technology outage in December last year, which left more than 1 million customers unable to withdraw cash or pay for goods on one of the busiest shopping days of the year.