Sir, – Having just had the rather dubious pleasure of being left on hold by not one, but two telephone service providers, I am left with one big question. Am I the only user of their alleged services who happen to be both chronologically and mentally post-puberty? Why do we have to be subjected to the adolescent choice of random and discordant jumble of notes that the telephone companies obviously regard as music.
Or is it a cunning plan to befuddle and confuse those with concerns regarding their service so that we will agree that a bad telephone service, confusing price plans, and unhelpful agents is all our own fault and sorry for bothering you.
I know no one wants to go back to the Greensleeves days, but when we are asked to press button one for service etc, please, please give us just one more button to press for a bit of peace and quiet. – Yours, etc, JOHN K ROGERS, Rathowen, Westmeath.