* In late 2010, the male care assistant banged the head of an elderly resident against a door jamb. It is alleged the attendant subsequently called staff members and instructed them to say the man had fallen and hit his head on a hoist if they were asked about it by the man’s son, as he had bruising and blood on his face.
The staff member said she reported it to the registered provider, Therese Lipsett, but no action appeared to have been taken. In addition, a staff member alleged that on another occasion the male care assistant kicked the same elderly resident a number of times while he was on the ground.
This was witnessed by one of the staff who requested the care assistant to stop but he did not stop immediately. The elderly resident died earlier this year from unrelated injuries.
* The staff members also alleged that the assistant routinely took an elderly woman resident to the bathroom on his own and had told other staff that only he on his own could take her to the bathroom. “When he does, so the staff members said they hear [the woman] screaming and that this is a regular occurrence.”
* One of the staff observed the male care assistant slapping another elderly male resident on the face when he was putting him to bed.
* The staff stated that about three years ago, when another elderly woman resident could communicate, she requested through her daughter that the same male care assistant not interact with her anymore.
One of the staff had witnessed the male care assistant grabbing her arm in a rough manner and that bruising had appeared on her arm, leading to the complaint.
* Staff indicated they witnessed the assistant abusing another elderly male resident, but did not specify the nature of the abuse.