Fans furious as Bank of Ireland app scuppers purchases of Springsteen tickets

The bank said the mobile app crashed when a technical issue arose just as tickets went on sale

Bank of Ireland has apologised to customers after many missed out on tickets for next year’s Bruce Springsteen and the E Street Band concerts in Dublin when the bank’s mobile app went down on Friday.

Bruce Springsteen and the E Street Band are to play concerts at the RDS arena in Dublin on May 5th, May 7th, and May 9th next summer. The third date was added on Friday to cater for demand.

However, many fans were left disappointed as tickets went on sale on Friday morning when a “technical problem” caused the app to crash, leading many people to miss out on tickets they had already secured as they tried to pay for them.

Bank of Ireland insisted the issue was not related to the volume of traffic on the app. “That scale of activity wouldn’t be unique on the app,” said a spokesman for the bank. “But unfortunately the timing of the technical issue overlapped with when the tickets went on sale.”


Many took to social media to express their frustrations. A woman named Helen said: “I had tickets three times but BoI wouldn’t work to confirm. Lost the tickets. Absolutely raging. I’ve been going to every Bruce concert for years with my family.”

Meanwhile, Cliodhna Mangan said also she had three tickets secured for one of the gigs but “lost them as the BoI app was too slow”. She added: “No tickets left when I went to try again. Heartbreaking.”

Elsewhere, a woman named Amelia said: “Lost out on Friday Bruce Springsteen tickets after nearly two hours in the queue.”

A spokesman for Bank of Ireland said: “Some customers experienced an issue with our app this morning. Our technical teams worked on the issue as a priority and it was fixed later in the morning. We sincerely apologise for any inconvenience caused to customers.”

On Tuesday, the popular US rock outfit confirmed an initial two Irish dates on their return-to-the-road European tour which gets under way on April 28th, 2023, in Barcelona, Spain.

Tickets for the Dublin dates went on sale on Friday at 8am, with the third date added due to demand.

“After six years, I’m looking forward to seeing our great and loyal fans next year. And I’m looking forward to once again sharing the stage with the legendary E Street Band. See you out there, next year – and beyond,” said Springsteen.

Colin Gleeson

Colin Gleeson

Colin Gleeson is an Irish Times reporter