Doyle gets 300 complaints over telecoms firms

 

About 300 complaints were made against cable and MMDS operators this year, prompting the telecoms regulator yesterday to propose a new code of practice for the industry.

The regulator, Ms Etain Doyle, said her office had received about 300 complaints from customers who failed to get satisfactory attention from service providers.

"Most complaints were in relation to quality of service, including issues of installation of service followed by queries or complaints in relation to billing and complaints about customer service," she said.

A consultation paper published yesterday which is intended to be part of the review process said the complaints related mainly to one operator - Chorus. It expanded its operations considerably in 2000 with the acquisition of CMI and the Suir Nore Group.