Consumers across Ireland have wholeheartedly embraced digital solutions to make everyday life more efficient. The fact that there were 30,000 Irish downloads of Uber Eats before it even launched in Ireland and that FreeNow reportedly carried five million passengers between July and September in 2019 bears testament to this quest for convenience.
When it comes to our personal health and wellbeing, and that of our families, we look to the experts for guidance. New research, commissioned by Kantar on behalf of Boots Ireland, reveals that trust, expert advice and convenience are important to people in Ireland, with 70 per cent of those surveyed saying it is important that they trust their pharmacist when buying healthcare products. Of those surveyed, 57 per cent stated they really value advice and help from staff when buying a new medicine, while 68 per cent want to pick up their prescriptions as quickly as possible and avoid long queues.
The research also reveals that Ireland is a nation of carers, with 35 per cent of people taking full responsibility for the health of their entire family. The new prescription ordering service allows Boots customers to manage one-off and repeat prescriptions for themselves, their family members and those they care for. They can also shop for a wide range of healthcare and wellness products when visiting the pharmacy to pick up their prescription, which was found to be important to 42 per cent of people surveyed.
The Boots prescription ordering service helps reduce the wait time by allowing customers to pre-order their prescriptions through the Boots app before going in to their chosen Boots to collect their medication. This makes it easier for customers to collect prescriptions when time is limited, like during lunch breaks or before or after work.
This service represents another step in our vision to have an even greater impact on peoples' health in Ireland
As a result, the service allows for a more personal interaction between the customer and their pharmacist in-store, as the prescription is already dispensed before the customer visits the pharmacy. Time can instead be spent getting advice about the medicine or treatment, allowing customers to ask any pressing questions they may have and build up a relationship with the friendly, well-trained and knowledgeable pharmacy team.
Caoimhe McAuley, Director of Pharmacy at Boots Ireland said, “We are constantly striving to offer our customers the best quality service. Giving our customers the ability to pre-order their prescriptions will save them valuable time and ultimately, allow our pharmacists more time to interact with customers and give them advice, while discussing their medication or treatment with them. This service represents another step in our vision to have an even greater impact on peoples’ health in Ireland.”
The Boots Prescription Ordering Service is an easy-to-use digital ordering framework. When combined with Boots’ trusted pharmacy knowledge and expertise, it provides an efficient and high-quality in-store pharmacy service for customers across 85 Boots stores in Ireland.
How it works
The Boots Prescription Ordering service sits within the current Boots app and allows customers to digitally transmit their prescriptions ahead of visiting their chosen pharmacy. Repeat prescription requests can also be sent and managed via the service. Once you’ve placed the order through the app, Boots will let you know when they’ve received your order and when your prescription is ready to collect. The original paper prescription must be brought into the pharmacy on collection to complete the transaction.
Simple process
- Download the Boots app
- Register your details
- Send an image of your prescription via the app to your chosen Boots pharmacy, or ask for a prescription on file to be prepared
- Boots will keep you updated and will send you a text when your prescription is ready to collect
- Go to your chosen Boots Pharmacy with your paper prescription and collect your medicine from our trusted pharmacists
The Boots Ireland app is available to download for free via the App Store or Google Play.