The Lighter Side . . .
Mark Charmant, head of service transformation, Auxilion
Mark Charmant: “I think respect is something we should all practise more – with our customers, co-workers, kids and anyone we meet in our day-to-day lives.” Photograph: Chris Bellew /Fennell Photography
What businessperson do you most admire?
It’s not one person in particular per se. I admire disruptors who look to forge a path, based on an idea, without knowing what the final destination will look like.
What is your guilty pleasure?
Baileys over Häagen-Dazs ice cream.
How do you unwind?
Martial arts, as it helps me to constantly challenge my limits and go outside my comfort zone.
How much money is in your wallet?
Not a cent! I only use cards or pay for goods online and usually have to borrow cash from my wife.
The last book you read?
I generally read fantasy books, which helps me with my creative thinking.
What is the best business advice you have ever been given?
Keep things simple. You can be creative without being complex and always keep the customer at the centre of everything you do.
Who is the most famous person in your contacts list?
I am a little removed from the celebrity world, so I do not have anyone famous in my contacts!
How do you manage your work-life balance?
I am still working this one out, but new technologies help me to be more mobile.
The last film you watched?
Ready Player One – a science fiction film set in 2045.
What is your favourite possession?
Anything related to my passions, which include martial arts and mountaineering.
What’s your most memorable holiday ever?
I have a few, but a mountaineering holiday I was on in Switzerland is definitely a high point. I enjoy mountaineering because you need to plan and anticipate as much as possible before starting the journey.
What social media do you use?
I use LinkedIn for updates on industry news, trends and connections.
If money were not object, what would your fantasy purchase be?
Learning to fly and perhaps buy my own plane. It’s a thrill and outside my comfort zone.
What is the first website you look at every morning?
Huddle, this is Auxilion’s internal intranet – it allows me to keep up to date with everything that happens across the organisation.
Are you an early bird or a night owl?
I’m more of a night owl and use my Fitbit to track my sleep and ensure I am feeling fresh when I wake up. I also use it to monitor my resting heartbeat, which can help me mange my stress levels.
If you were Taoiseach for a day, what would you do?
I would trial a four-day working week to improve work-life balance and productivity. Microsoft Japan recently trialled this and productivity rose by 40 per cent.
What person do you most admire?
I do not fixate on individuals but rather look at aspects I like about that person. If I had to select someone, it would be Nelson Mandela for his perseverance, determination and above all, humility.
What’s your favourite place in Dublin and why?
My favourite place would be the Dublin Mountains because it is very peaceful, and it is away from the hustle and bustle of the city.
Anything you would like to plug?
I could plug Auxilion, but I’d rather highlight something very important to me personally. I think respect is something we should all practise more – with our customers, co-workers, kids and anyone we meet in our day-to-day lives. It’s something I teach my children as I believe it to be vital in their development.