Madam, - My initial reaction, as a Ryanair shareholder, to the planned takeover of Aer Lingus, was positive. It had to be good for customers, I thought. Not any more.
I recently had to cancel a weekend trip to Newcastle-on-Tyne. There was no problem about the hotel booking (about €600): no charge if cancelled up to 1pm on the day of arrival. What about the €202 for the Ryanair flight cancelled two days before travelling? No refund whatsoever.
Now, I do not mind forfeiting the €99.96 fare or indeed the €10 credit card fee, even if Ryanair filled the vacant seats. But what about Ryanair pocketing the money for expenditure it did not incur - ie, the €14 for baggage which was not checked, and the €77.96 for taxes, fees and charges which Ryanair has to pay to others only in respect of a passenger who actually travels.
Ryanair may say these charges are not refundable under its fare rules, but they are unethical, and a good example of its "screw the customer" philosophy. Aer Lingus has a different cancellation policy. I know, because I have experienced it.
Hands off Aer Lingus, Mr O'Leary, until you put your own house in order. - Yours, etc,
HENRY MURDOCH, Glenageary, Co Dublin.