Derville Rowland

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Lenders must ‘engage sympathetically and positively’ with customers, said Derville Rowland, director-general of financial conduct at the Central Bank of Ireland. Photograph: Nick Bradshaw
Lenders must engage ‘sympathetically’ with borrowers in difficulty, says Central Bank

Lenders must offer “appropriate solutions”, including forbearance, to borrowers who continue to experience difficulties after coronavirus payment brea(...)

The Central Bank is also looking at insurers’ handling of claims relating to travel, health and mortgage protection policies. Photograph: Alan Betson/The Irish Times
Coronavirus: Insurers told to interpret claims in customers’ favour

The Central Bank has told insurance chief executives in the State they must take personal responsibility for the oversight of how claims relating to C(...)

‘European legislative and policy initiatives such as the EU action plan, which seek to improve transparency and accuracy for investors around ESG disclosures, are to be generally welcomed,’ says Aongus McCarthy
ESG values and risks must ‘be ingrained’ into core investment decisions

EU regulatory reforms and initiatives, coupled with increasing investor demand, are among the catalysts that are seeing the adoption of environmental,(...)

A Citroen C5 Aircross SUV Hybrid is plugged to a charging station at Brussels Motor Show, Belgium on January 9th. Photograph: Francois Lenoir/Reuters
Vehicle licensing stats to provide vital early context for sector

Monday Indicators: Irish trade statistics (Oct), vehicles licensed for first time (Dec); UK construction output (Nov), industrial and manufacturing (...)

Surviving domestic banks have cut their average non-performing loans ratio from a peak of 30 per cent in 2013 to 7 per cent at the end of June, according to Central Bank data. Photograph: Alan Betson
‘Vulture’ funds file 35 authorisation applications with Central Bank

Some 35 so-called vulture funds have filed applications to be authorised by the Central Bank following the passage of laws late last year forcing owne(...)

Patrick Lordan, Garda National Economic Crime Bureau, Ian Drennan, ODCE, Derville Rowland, Central Bank, Pat Clavin, CAB and Kenan Furlong, A&L Goodbody at the summit in Dublin. Photograph: Orla Murray/SON Photo
Garda recoups €20m from criminals as email scams hit businesses, summit told

Garda fraud investigators have recovered more than €20 million from criminals who duped businesses over the past four years, a conference in Dublin he(...)

Your business week: White collar crime and ecotourism conferences

Monday Results: Hewlett Packard. Indicators: Irish labour costs (Q3); UK distributive trades (Nov); German business climate, current conditions a(...)

Derville Rowland confirmed that the Central Bank has started preparing for a “huge piece of work” on the motor and home insurance market. Photograph: Nick Bradshaw
Central Bank will consider ban on insurance dual pricing

The Central Bank of Ireland will consider banning dual pricing on motor and home insurance policies as part of its review into pricing practices in th(...)

Derville Rowland, director-general of financial conduct at the Central Bank of Ireland. Photograph: Nick Bradshaw
Tracker scandal: some banks only co-operated on threat of court action

Officials at the Central Bank had to threaten to take some lenders to court in order to get them to co-operate properly with its examination into the (...)

Derville Rowland, head of financial conduct at the Central Bank: “Our hope is that enforcement action following a breach of one of the standards would send a strong message.”
Central Bank warns of early scalp for conduct breaches

Central Bank head of financial conduct Derville Rowland has signalled she will look for an early scalp for a breach of conduct standards if she is gi(...)

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