Madam, - It is very easy to criticise Iarnród Éireann for the many things it does to frustrate its customers: old trains, lack of punctuality, poor left luggage service at Heuston station and a management which causes strikes when it tries to introduce new trains.
Well, perhaps some positive comments are due. In general there has been an improvement in the reliability of services and the cleanliness of stations. Of particular note are the new Fast Ticket machines. As the name suggests, these machines are fast but they are also extremely simple and easy to use.
This is not something that is easy to achieve as can be seen from the slow and frustrating Luas ticket machines. - Yours, etc,
TOM SWEENEY, Kandersteg, Switzerland.