Sir, – Our holiday flight was cancelled in July 2024 which left us out of pocket to the tune of €850. We took the matter up with the airline and for 10 months endured endless emails back and forth, requests for receipts that had been sent multiple times previously and finally a decision that we had no case.
We downloaded the simple form from the Small Claims Court website, attached all emails, receipts, a cheque for €25 and posted it to the address provided on May 31st, 2025.
Ten weeks later the matter was resolved and the money was in our account. It did not go to court, it was settled following mediation by court officials.
Our experience of the Small Claims Court was positive in every way. I agree with the editorial in the Irish Times that it has a role worth building on.
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The raising of the €2,000 limit on cases that can be brought before the court is very overdue. This was last reviewed in 2006, – Yours, etc,
ELIZABETH & ROBERT COEN,
Gort,
Co Galway.
