A new survey commissioned by Computer Publications Group (CPG) has found that two-thirds of corporate telecommunications users in the Republic will review their telecommunications requirements within the next six months.
More than four-fifths of the respondents indicated they would change to an alternative telecommunications provider if it offered a better price (47 per cent) or level of service (26 per cent).
Esat emerged favourably from the study, with 85 per cent of its subscribers rating it as good value for money, while only 41 per cent of Eircom users gave it a similar rating.
A total of 62 per cent of corporate users found the customer service performance of their provider excellent or good, while 38 per cent described it as only fair or poor.
As many as 78 per cent of the total respondents said they would increase their investment in information and communications technology (ICT) this year compared with last year's spend.
The survey sample covered 500 corporate telecommunications users.
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