Bank of Ireland said on Monday afternoon that it has resolved technology issues that had resulted in widespread outages impacting its online banking and mobile app.
“The app and 365 Online are working normally again,” a spokesman for the bank said in a statement. “We apologise to customers for the inconvenience earlier today.
The bank said earlier in the day that it was working to fix issues that were preventing customers accessing its app and online banking service. It followed a number of customers taking to social media to complain about access issues.
The last such widespread disruption affecting Bank of Ireland occurred in May.
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The development comes a month after Bank of Ireland’s technology was listed by Autonomous, the international financial sector research firm (owned by AllianceBernstein), as up there with the best in Europe.
Autonomous said in the 8th annual edition of its ranking of technology in retail banks that Bank of Ireland is now in the “winners’ quadrant this year”, in a list otherwise dominated by UK, Austrian and Benelux banks.
The ranking is based of hundreds of variables drawn from an in depth survey of individual banks, market data, banks financial and public sources, Autonomous said.
