About 650 Dublin-based staff are set for compulsory redundancy at HCL Technologies, the Indian outsourced services group, which has allowed Eir  terminate its contract. Photograph: Maxwells

The threat of strike action has subsided at the outsourcing company that operates Eir’s call centres, after a divisive internal ballot in which staff (...)

Eir is bring hundreds of customer servcies roles back in-house.

Eir said it will create 750 jobs at regional hubs in Sligo, Cork and Limerick as it brings customer services operations back in-house. The announcem(...)

Storm clouds? Close to 1,000 HCL staff in Dublin, Cork, Limerick and Sligo are, theoretically, supposed to transfer over to Eir. In reality, most of these staff will be made redundant.

An impending strike ballot by employees of HCL Technologies, the outsourcing provider that operates Eir’s call centre, doesn’t bode well for a smooth (...)

Eir this month announced it is taking back in-house about 950 roles from HCL Technologies, the Indian call centre company that runs the contract.

About 1,000 staff at the outsourcing company that operates Eir’s customer call centre are to ballot for industrial action over “derisory” redundancy p(...)

 Ryanair boss  Michael O’Leary. Like Mourinho  he  has blazed through his career with an aura of invincibility, mounted on a steed of arrogance while lancing his enemies with gems from his oratorical arsenal. Photograph: PA Wire

Michael O’Leary would never admit it but the Ryanair chief executive has a lot in common these days with José Mourinho, the snarling, paranoid, embatt(...)

Eir HQ at Heuston South Quarter in Dublin. The majority of those affected will either have to relocate out of Dublin to other facilities, or take redundancy.

Eir is taking the contract for its call centre back inhouse in a move that will bring 950 outsourced staff back into the company fold. It has decided(...)

In July last year, AIB abandoned plans to offshore additional IT functions to Wipro.

AIB has decided to move 100 outsourced information technology (IT) roles back inhouse, joining a growing number of large companies globally that are c(...)

Almost 13 years after Séamus Brennan raised the prospect of introducing mandatory pensions, the Government is seemingly getting around to it

Almost 13 years after Séamus Brennan raised the prospect of introducing mandatory pensions, the Government is seemingly getting around to it. More tha(...)

Eir is understood to be considering the future of its contract with HCL Technologies, the Indian company to which it outsources its call centres, over(...)