Sir, - Aer Rianta has now invented yet another way to drive passengers insane: the euro-operated luggage trolley. In my case, not only did I have to borrow a euro coin from a friend on my return from a business trip abroad, but I also had to deal with five trolleys in which coins were jammed, before I could find one in working order. There was no staff member or luggage attendant to lend any assistance to any elderly or handicapped traveller.
As for the customer office inside the luggage area, it was endeavouring to deal with some passengers while about a dozen others queued outside.
This is not an airport, it's a scandal. - Yours, etc.,
J. B. de VILLENEUVE, Fitzwilliam Square, Dublin 2.