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This book is designed for those who wish to improve their business communications skills. It covers subjects as diverse as disputes and delegation, winning more business, dealing with appraisals and becoming more effective at business networking events.
The first part covers starting conversations, from the fear of rejection to worries about what other people might think of you. It includes techniques for reversing the negative feelings about communicating with strangers that the author says are in-built in most of us.
The second part then identifies four main stages of an interaction to help you get what you want from an interaction. It includes advice on how to identify whom to talk to and whom not to talk to, how to open conversations, how to get people interested in what you have to say and how to lead the conversation in the direction you wish it to go.
There is also lot of practical tips on how to perfect your communication style, including making better use of your voice and how to deal with difficult conversations, such as telling someone that they have made a mistake or asking somebody to do something for you.
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