Kieran O’Donnell: ‘In summary Comreg are utterly toothless as regards Eir customer care.’ Photograph: Alan Betson

Telecoms regulator Comreg has been described as “toothless” for failing to rein in Eir over its “disastrous” customer service record. Chairman of the(...)

The costs of providing services on 1800 numbers are due, in part, to high operator-to-operator charges.

New measures are to be introduced to cut the costs for businesses and charities offering 1800 numbers to users of their services. The measures have b(...)

The so-called Non Geographic Numbers (NGN) numbers are those beginning with 1850, 1890, 0818, and 076 and many large and small organisations, Government departments and charities use them with the suggestion being they are entirely to the consumer’s benefit.

A dramatic overhaul of the telephone numbers commonly used by banks, charities and other organisations means that from Sunday they will not cost more (...)

Telecoms regulator Comreg has raised the prospect of applying a universal service obligation (USO) for broadband to homes and premises currently not served by commercial operators or public policy interventions.

Telecoms regulator Comreg has raised the prospect of applying a universal service obligation (USO) for broadband to homes and premises currently not s(...)

KPMG building on St Stephen’s Green. The professional services firm was appointed as procurement adviser on the national broadband plan in 2014. Photograph: Bryan O’Brien

KPMG has insisted it is not to blame for the ballooning cost of the national broadband plan, and estimated that to restart the project from scratch wo(...)

Irish Water is regulated by the Commission for Regulation of Utilities. Photograph: Frank Miller

Ireland’s independent energy and water regulator paid €202,638 in bonuses to staff in 2017 as its deficit reduced by 15 per cent to €1.09 million. Th(...)

Minister for Communications Richard Bruton said the two appointees ‘have considerable experience’ in the sector.

Minister for Communications Richard Bruton has announced the appointment of Garrett Blaney and Robert Mourik to the State’s communications regulator. (...)

The chairman of the Commission for Energy Regulation, which regulates Irish Water, is appearing before the Oireachtas Committee on the Environment this afternoon to discuss water charges.

The Taoiseach today expressed confidence in Irish Water managing director John Tierney as the issue of the introduction of water charges continues to (...)

The chairman of the Commission for Energy Regulation, which regulates Irish Water, is appearing before the Oireachtas Committee on the Environment this afternoon to discuss water charges.

The arrival of the first bills from Irish Water could be delayed by up to one month if the Commission for Energy Regulation grants the company an exte(...)