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Paypal: I've had nothing but bad experiences with Paypal, particularly their support services, which are notorious.

Everything goes through the US, their online interface is limited in the amount of information you can enter and there is no way to send subsequent questions to the same support person, so you end up re-explaining yourself each time to someone who often, wilfully or otherwise, misunderstands your problem.

My issue was to do with changing country. To update your Paypal profile you have to first remove all credit cards from your account, then delete your account completely, then open a brand new account and re-add your credit cards and wait for them to be revalidated. None of this is made clear on their website, particularly the first step.

If you fail to first remove your credit cards from your account before closing it, they remain locked (forever) to a non-existent account and you can never use Paypal with those cards again. This is what customer support (eventually) told me. Apologies for the rant. I can't stand Paypal. Luckily, they've made it impossible for me to ever use them again. Red King

An important point to keep in mind is that eBay own Paypal and make it very hard not to use their payment service when selling on eBay. Plus they ban the use of other payment services like Google Checkout. As a result of this, I couldn't be bothered trying to sell stuff on eBay anymore. It's just not worth the risk or hassle. Dave

NTL

I don't, nor have I ever subscribed, to any NTL service. However, this has not stopped them billing my address, charging me for services that they don't supply me with (TV and phone) and never have supplied. I have been in touch with NTL on a regular enough basis over recent months trying to get this sorted out via both mail and phone, to no avail. They don't answer my e-mails, and won't give me a definite answer on when they will close this phantom account. I'm sick and tired of hearing that it will be closed soon, when I ask I'm told, by the end of the week.

Of course, that week hasn't arrived yet, I wonder when it will! James