Eircom refunds over 11,000 customers for loss of service

Telecoms firm agrees out-of-court settlement with industry watchhdog ComReg

Eircom has refunded more than 11,600 customers for loss of service last year. Photo: Frank Miller/The Irish Times

Eircom has refunded more than 11,600 customers for loss of service last year. Photo: Frank Miller/The Irish Times

 

Eircom has refunded more than 11,600 customers for loss of service last year. The company refunded €700,000 to residential and retail customers who experienced outages exceeding ten working days between the end of December 2013 and April 30th last year.

The outages occurred during a period when the country was hit with severe storm damage.

Eircom agreed an out-of-court settlement with industry watchdog ComReg to refund customers disrupted. The settlement will also include customers affected from October 31 last year until the end of 2015.

As part of the settlement, Eircom withdrew its High Court appeal. The settlement will also see Eircom establish a Performance Improvement Programme for 2015.

Eircom’s revenues fell by 4 per cent to €629 million for the six months to the end of December 2014 on the back of losses in its fixed line business.

Fixed line access net losses for the period were 22,000, the company said, with fixed line revenues down 5 per cent to €474 million.

However, the losses were partially offset by a reduction in operating costs which fell by 18 million or 4 per cent to €403 million.