Ger Deering

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An insurer was ordered by the financial service ombudsman to pay €20,000 compensation and an advance insurance payout of €28,500 over failure to honour a business interruption policy with a pub. Photograph: Tom Honan

The row over insurers’ failure to pay out on business interruption cover dominates the latest set of rulings announced by the Financial Services Ombud(...)

More than 1,200 tracker-mortgage complaints are still awaiting a decision from the financial services and pensions ombudsman

More than 1,200 tracker mortgage complaints are still awaiting a decision from the financial services and pensions ombudsman. The ombudsman, Ger Deer(...)

Ger Deering. Photograph: Brenda Fitzsimons

Financial services and pensions ombudsman Ger Deering said he expected to issue “a considerable number” of decisions on tracker-mortgage complaints in(...)

Both Bank of Ireland and KBC have now committed to not challenging time limitations, and advised the ombudsman of this

KBC Bank cited controversial time limit rules when challenging 27 complaints to the financial services ombudsman related to tracker mortgage issues, T(...)

Financial Services and Pensions Ombudsman Ger Deering said ‘some insurance companies continue to void policies in a manner which I consider to be unreasonable and disproportionate’.

Insurance companies are being “unreasonable and disproportionate” by cancelling policies and not paying out when customers make a claim, the financial(...)

The Financial Services and Pensions Ombudsman intervened on foot of a complaint from the dead man’s family. Photograph: iStock

An insurance company only agreed to fully pay a grieving family their father’s life policy after the State financial services watchdog intervened. Th(...)

Ger Deering said most lenders are abiding by his advice not to proceed with court action against customers whose complaints are under investigation by the ombudsman

The financial services ombudsman has been urged to do more to help protect vulnerable and elderly people from possible monetary abuse. Appearing at a(...)

The Central Bank is overseeing an  investigation into how lenders wrongly denied tracker rates to certain mortgage customers. Photograph: Matt Kavanagh

At least one bank sought to exclude customers who complained to the Financial Services Ombudsman from the Central Bank’s tracker mortgage redress revi(...)

The suspected breach emerged  in the first quarter results of parent company Royal Bank of Scotland. Photograph: Warren Allott/AFP/Getty Images

The Central Bank of Ireland has launched an investigation against Ulster Bank in relation to customers who switched from tracker mortgages to fixed ra(...)

Ger Deering was the first commissioner for taxi regulation Photograph: Brenda Fitzsimons / The Irish Times

Former taxi regulator Ger Deering has been appointed as financial services ombudsman, replacing Bill Prasifka, who has completed a five-year term in t(...)