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Genesys provides an application called PureCloud, which is designed to ensure teams are equipped with all the information available about a customer’s history. Photograph: Getty Images/iStockphoto

Customer service technology firm Genesys has launched a new internet-based phone service in its effort to expands its presence in the Republic. The f(...)

Altocloud CEO Barry O’Sullivan with Sr Stanislaus Kennedy (left), Focus Ireland, and Jacqui Horan, COPE Galway. Photograph: Eric Luke

Galway-based Altocloud has been bought by Genesys for an undisclosed sum, with the US firm planning to establish “a significant presence” in Ireland. (...)