The Irish Times

Sorry seems to be the hardest word for an Irish banker to say

There isn’t a ‘bold step’ big enough for all the bankers who have failed their customers

Wed Nov 27 2019 - 05:29

Record fine for PTSB but no heads roll

Analysis: Central Bank says €21 million fine reflects ‘gravity’ of PTSB’s failings

Fri May 31 2019 - 05:15

Customer satisfaction: where to turn when things go wrong

From financial services to broadband to air travel, there are several public bodies charged with protecting the consumer. But what do they all really do and can they really help?

Mon Nov 13 2017 - 00:00

Tracker row: Prospect of criminal actions against banks raised

Mortgage scandal described as ‘greatest consumer rip-off in history of the State’

Fri Oct 20 2017 - 07:03

Governor says Central Bank had to force banks to deal with tracker situation

Philip Lane says not all lenders addressed ‘unacceptable failings’

Thu Oct 19 2017 - 01:15

‘I remember sobbing down the phone to the bank’

Case studies: Victims of tracker mortgage scandal speak out about their ordeal

Thu Oct 19 2017 - 01:00

I don’t know what the tracker-mortgage scandal is about

Q&A: Conor Pope explains the home-loan controversy

Thu Oct 12 2017 - 17:11

Call to lift six-year cut-off for financial complaints

Pearse Doherty forwards Bill on time limit which led to 371 complaints being dropped last year

Sat Nov 05 2016 - 05:55

Pricewatch: Readers’ queries

Consumer concerns this week include Permanent TSB’s ‘significant failures’, car-hire companies and mobile phone charges

Mon Aug 03 2015 - 00:00

Regulators aplenty but consumers still left hanging for resolution

Far too often, bullied customers are let down or ignored by disparate bodies

Fri Jul 31 2015 - 06:00

‘Despicable’ PTSB failures caused customers to lose homes

Over 1,300 people to get compensation due to bank’s mismanagement of home loans

Tue Jul 28 2015 - 16:35

Judge urges insurer Zurich to reconsider heart patient’s case

Judge says law obliged him to strike out case but he had ‘considerable sympathy’ for applicant

Wed Mar 04 2015 - 16:29

Ombudsman must reconsider complaint over mortgage rate hike

High Court upholds couple’s appeal against Ombudsman’s rejection of their complaint

Wed Oct 08 2014 - 18:54

Judge dismisses complaint over delays at Financial Services Ombudsman

Watchdog’s output is ‘almost heroic’ given its workload, says Mr Justice Gerard Hogan

Fri May 09 2014 - 01:00

Judge dismisses complaint over delays at Financial Services Ombudsman

Watchdog’s output is ‘almost heroic’ given its workload, says Mr Justice Gerard Hogan

Thu May 08 2014 - 22:28

Pricewatch: Are consumers getting enough protection?

The level of protection available to people dealing with financial institutions has been criticised but the Financial Services Ombudsman insists his office is ‘accessible and fair’

Mon Mar 24 2014 - 01:00