Sir, – It’s that time of year when all my utility and insurance contracts are up for renewal. I have made numerous phone calls, listened to seemingly endless automated directions, instructions and product advertisements, and been asked the “I want to drive you over the edge” question – “Sorry I can’t help you with that, is there anything else I can help you with?” There was only one company, Flogas, where a human being immediately answered the phone and gave me the information I needed in a concise and friendly manner. This is definitely a record! – Yours, etc,
TOM FARRELL,
Swords,
Co Dublin.