"Internet shopping is a growing trend and though it is extremely convenient it has pitfalls, which we must seek to avoid. Some of the big names in retailing are not getting customer service right in their e-commerce trading - as shown by recent surveys by trading standards professionals." - Allan Charlesworth, chief executive of the British Trading Standards Institute commenting on separate surveys showing that standards of online service in Britain were poor.

The full text of Computimes reports is available on The Irish Times web site at www.ireland.com