Sir, – The Aer Lingus website declares that all Aer Lingus flights to mainland Europe depart and arrive at Terminal 2. This is misleading in the extreme. A more accurate statement would be that passengers check-in at Terminal 2.
I cite my experience of travelling to Naples on July 17th.
I checked in at Terminal 2 but the aircraft on which I was travelling was parked at Terminal 1. So my holiday actually started with a hike from one terminal building to another. The return experience was even worse. Arriving back from Rome at 10.50pm on Friday evening I noted that there were plenty of slots for planes at Terminal 2, so I imagined that at least we would be disembarking at Terminal 2. Not a chance. The aircraft landed and taxied to Terminal 1, where we got off and then had to walk to Terminal 2. There was no way to exit through Terminal 1.
I am a reasonably fit person and have no real problem with walking, but when you think about families with young children and older people having to negotiate escalators and lifts to get back to Terminal 2 late at night, the whole arrangement beggars belief. I then had the misfortune of having to walk back to Terminal 1 to get the shuttle bus to my car park.
I do not subscribe to the Ryanair ranting against the Dublin Airport Authority or Aer Lingus, but this is a case of both companies disregarding customers by making them hike around the airport for no good reason that I can determine, except to get people to walk around the new terminal building and then continue on to the older facility. If there is a good reason then they should come clean on their websites and explain themselves. – Yours, etc,