Network communications company Avaya and IBM today announced an agreement to supply customer relationship management and contact center solutions.
Under the agreement, IBM Global Services, the world's largest networking services and systems integration company, will develop consulting and implementation services to complement various Avaya products and services.
As part of the unified communication offer, Avaya today also announced an agreement with Lotus to jointly develop a Lotus Notes-compatible version of Unified Messenger, a market-leading application for message management.