UK goods and consumer rights

A trip to London or Belfast is never complete without picking up something special for yourself or the children.

However, once the product is home and out of the packaging problems may arise which were unforeseen when on holiday. In the past, consumers were reluctant to complain to a foreign retailer and were unaware of their rights.

The European Consumer Centre (ECC) on O'Connell Street, Dublin, says this attitude is changing and seeking redress on faulty goods is easier than consumers might think. Over the past few years more countries, including Britain have adopted consumer protection legislation.

Under the UK, Sale and Supply of Goods Act, 1994, goods should be of satisfactory quality as described on the package or consumers are entitled to a refund, cash payment to make up the difference between what was paid and the reduced value of the faulty item, or a replacement or free repair if both parties agree, says the ECC.

If the retailer refuses, a small claims procedure is available in both England and Northern Ireland. Consumers may apply for a "paper only" hearing where they do not have to physically attend court which saves time and money.