Over 3,000 refund claims since Lowcostholidays collapse

More than 3,000 claims for a refund have been lodged by passengers following the collapse of travel agent Lowcostholidays last month.

The Commission for Aviation Regulation said on Monday it has received 3,040 claims for refund from passengers on foot of bookings with Lowcostholidays. The collapse of the Spanish-based tour operator on July 15th is understood to have caused uncertainty for up to 15,000 Irish holidaymakers, who booked travel packages through the platform.

Two separate claims forms have been uploaded on to the Aviationreg.ie website. One is for refunds of travel tickets and accommodation booked through Lowcostholidays, and another is for expenses incurred for people already abroad when the company collapsed.

Reimbursement

The commission said individuals who purchased accommodation on its own without travel through Lowcostholidays are not eligible for a refund through the claims process, and must instead seek reimbursement from their bank or credit card company at a later date. Also, unused Lowcostholidays travel vouchers are not eligible for reimbursement.

Customers have until Septmber 19th to submit their claim forms. The commission said that is currently assessing the claims that have been received, and in some instances is seeking additional information and documentation.

Claim forms for refunds can be found on the commission’s website www.aviationreg.ie, or queries can be forwarded to: claims@aviationreg.ie.