Curious customer discovers troublesome interest rate news

ONE reader, Mr M from Dublin, discovered last week that it pays to read bank overdraft documentation very carefully - do not …

ONE reader, Mr M from Dublin, discovered last week that it pays to read bank overdraft documentation very carefully - do not assume the bank is going to get it right.

Mr M banks with National Irish and discovered, by accident that he had been paying 2 per cent extra on his overdraft for over a year.

How? After looking for an extension to his overdraft to buy £1,000 worth of discount Norwich Union shares he received a confirmation note from NIB telling him, inter alia, that he would be paying the single A rate (the usual personal overdraft rate) plus 2 per cent for the privilege of borrowing money from NIB.

Needless to say, he told NIB he was not going to pay such a penal rate of interest - a rate that usually applies to so-called "problem accounts". Mr M is anything but a problem account and has always stayed within his overdraft limits and paid off term loans on time.

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After checking, NIB told him that there had been an "inputting error" which resulted in the A plus 2 per cent rate being applied to his overdraft extension. Closer examination of his previous statements showed that the inputting error had in fact taken place a year earlier when his normal overdraft was up for its annual review.

The end result? Mr M has been paying an extra 2 per cent on his overdraft for over a year. NIB were apologetic and assured him that the overpaid interest would be refunded in full.

Mr M accepts that he is partly to blame. Like most people who get confirmation for their over-draft he barely gives the documentation a glance and assumes that the bank has got it right. The lesson here is - do not make any assumptions and always double check the interest rate and terms of a loan.