BoI investigates double charges


Bank of Ireland is investigating a technical error that led to 120,000 customers being charged twice on certain Laser card transactions that happened last Friday.

The bank said in a statement this morning the duplications occurred in transactions on Friday that were duplicated overnight on Monday, resulting in some accounts being charged twice for the same transaction.

Bank of Ireland said the error “resulted in possible non access to funds for some customers on Tuesday”. It said the payment of direct debits and cheques were not affected.

The bank said a small number of standing orders may have been delayed by one day.

“The error has now been rectified on customer accounts and most customers will have experienced no adverse impact,” the bank said, and it apologised to customers.

The bank did not say how much money was involved.

One customer based in west Co Dublin said yesterday his account was debited twice for the same transaction. He said that a €60 transaction carried out using his Laser card on Friday was debited from his account on Saturday and again on Monday.

The customer said that, as of yesterday evening, his account had not been credited with the extra €60 charged to his account.

Customers who have questions about the error should contact Banking 365 on 1890 365 365 or contact their local branch.