There isn’t a ‘bold step’ big enough for all the bankers who have failed their customers
Analysis: Central Bank says €21 million fine reflects ‘gravity’ of PTSB’s failings
From financial services to broadband to air travel, there are several public bodies charged with protecting the consumer. But what do they all really do and can they really help?
Mortgage scandal described as ‘greatest consumer rip-off in history of the State’
Philip Lane says not all lenders addressed ‘unacceptable failings’
Case studies: Victims of tracker mortgage scandal speak out about their ordeal
Q&A: Conor Pope explains the home-loan controversy
Pearse Doherty forwards Bill on time limit which led to 371 complaints being dropped last year
Consumer concerns this week include Permanent TSB’s ‘significant failures’, car-hire companies and mobile phone charges
Far too often, bullied customers are let down or ignored by disparate bodies
Over 1,300 people to get compensation due to bank’s mismanagement of home loans
Judge says law obliged him to strike out case but he had ‘considerable sympathy’ for applicant
High Court upholds couple’s appeal against Ombudsman’s rejection of their complaint
Watchdog’s output is ‘almost heroic’ given its workload, says Mr Justice Gerard Hogan
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