Pricewatch: Readers’ queries

This week’s consumer concern relates to mystery payments to following a purchase on the website, a reader was sent to a partner page, following a purchase on the website, a reader was sent to a partner page,

Mon, Mar 10, 2014, 01:00

“When my quarterly bank statements came in December for my personal bank account, I noticed that €12 had been transferred from my account to on the 7th of each month since August 2013, a Dublin reader writes. “I had never heard of the company, and visited the website and phoned their 1800 number.”

She listened to the menu of options and held for an operator, before eventually being connected to a human voice. “I explained that I had just viewed the transactions on my bank statement but had no idea what it was relating to. I had given him my name and he asked for my postal address. I pleasantly refused to share any personal information on the basis that I had no idea what this company was or why they have been taking money from my account without my permission. He then threatened to ‘cut the line’ and was clearly annoyed. I calmly requested to speak to a supervisor.”

She then explained the situation to a supervisor and asked for an explanation, cancellation and full refund of the money transferred to date. “In order to get a full explanation I gave him my name and email address. He then confirmed the first two numbers of my postal address and I confirmed the 3rd. He said he understood my reluctance to share personal information.”

She was told that, following a purchase on Ticketmaster. ie on July 8th, she was sent to a partner page, which offered €10 saving on her next booking. “I had a vague recollection of this and said so, but added that I did not authorise any standing order from my account for €12 a month, as I have enough monthly bills to pay. He said he totally understood and assured me that he had immediately cancelled this and would arrange the refund today from the transactions starting in August and it would hit my account in five working days.”

She says she does not understand what Ticketmaster is playing at.

“Surely they are not entitled to share my personal bank account details with a third party without my knowledge or any confirmation that €12 would be deducted monthly. To add insult to injury, to avail of the €10 discount on the next purchase, one must purchase through the website, which I had no knowledge of as there was no instruction of this.

“I found the whole thing so frustrating and it left a really bad taste in my mouth. I would be really interested to hear what Ticketmaster has to say about this.”

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