Pricewatch: Reader queries

Consumer concerns this week relate to a broken iPhone, Tesco’s pricing, and VHI’s auto-renewal policy

Meteor told our reader they would give her a number so she could arrange for Apple to repair her iPhone. Photograph: Getty

Meteor told our reader they would give her a number so she could arrange for Apple to repair her iPhone. Photograph: Getty

Mon, Mar 31, 2014, 14:40

A METEORIC FALL AFTER SWITCHING TO IPHONE

A reader got an iPhone a couple of weeks ago in a Meteor outlet in Blanchardstown Centre, but things have not gone smoothly since.

She had been a customer with Meteor but was out of contract. Her Samsung Galaxy S3 was requesting her to update its software, but when she did the phone died and never came back.

She had had that phone 16 months and never had an issue before, so she went to the Meteor shop to see if they could they fix it. They couldn’t, so they gave her the iPhone 4s, as she was due an upgrade. This tied her in to a new bill-pay contract for 18 months, at a cost of about €40 a month. They took her Samsung off her.

“The next day I realised I was not getting messages or information about missed calls,” she says.

Her phone was showing a different number to hers when she called people and got through. “I dialled the number that was showing as my number and got a voicemail for another woman.”

Confused, she went back to the Meteor shop to report this. “The guy there said the other guy should have done XY and Z, and they did a bit of jiggerypokery on it and said it should be working now. A day later and the phone was still not working and had the same issues as above, so I went back in and there was more fiddling about with it.”

Still no joy. So she went back a third time and was told that the phone would have to be returned to Apple. She was told that if it was any other phone they would exchange it, but not Apple. “They said they would give me a number to dial and arrange this with Apple myself. I pointed out that the phone never worked and that I should be given another phone, but no, they said, this was their policy.”

We contacted Meteor. A spokeswoman said she was “very sorry to hear” about our reader’s bad experience and attributed it to “an error with the Sim swap”. She promised to work with her to resolve any outstanding issues and they “have also credited her account as a gesture of goodwill”.



WHEN IT COMES TO TESCO AND SIZES, DOES BUYING LITTLE HELP?

Peter Mulholland was doing a bit of shopping in a Tesco in Bettystown, Co Meath, last week when he noticed a pricing anomaly that he thought might interest readers. Two small packets of Tesco-branded rice and its own-brand coffee cost less than the same volume when they are sold in a larger packet.

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