An Post issued an apology today to a man after one of its staff was caught on film delivering a docket saying a package could not be delivered without bringing the parcel to the door first.
In the footage, which was posted on the Boards.ie website yesterday but subsequently removed, an An Post worker is seen delivering its familiar “Sorry We Missed You” docket without attempting to first deliver the package.
An Post spokesman Angus Laverty today apologised to the customer, saying the incident should not have happened and was unacceptable.
“The video detail is very clear and speaks for itself. There are clear operational guidelines for the delivery of mail, and the handling of non-deliverable items.”
“We take this incident very seriously and we want to ensure that it does not happen again,” he added.
An Post’s guidelines stipulate that staff must bring packages to the door to ascertain if the addressee is at home before delivering a so-called “docket in box” form which directs the customer to pick up the package at the nearest An Post sorting office.