Where the Irish Water consultancy fees are going
The firms awarded contracts worth €85.97m have a long relationship with Bord Gáis and Dublin City Council
In addition to the big players, the list includes an assortment of recruitment firms, law firms, engineering contractors and economic consultants.
The consulting arm of the technology giant won three separate Irish Water contracts by tender.
The first is to deliver the new utility’s call centre, customer care and billing operations. The work will “primarily be based” upon Oracle’s existing customer care and billing platform, says Irish Water.
IBM also won the contract to deliver the asset management and capital expenditure plan. This will be used by Irish Water to plan when, where and how much to invest in the water network. It will be based on three existing systems used by Bord Gáis: Maximo, Click and Syclo.
The consultancy will also help design Irish Water’s procedures and systems for functions including finance, human resources and regulatory affairs. This will mainly involve implementing three existing Oracle systems.
IBM has previously won State contracts with Bord Gáis and ESB, and has also worked with Dublin City Council when John Tierney was the city manager. It oversaw a business coaching service during the council’s 2010 Innovation Week and has also developed a traffic monitoring programme.
It also won two major consulting contracts in 2011 for Bord Gáis, Irish Water’s parent company, covering data hosting, managed IT services and market assurance. In 2012, it won another major contract, this time with ESB, for a cloud-based system for its electric car charging system.
The global consulting firm also won three lucrative Irish Water contracts.
It will help it develop a suite of IT operating procedures across a variety of functions, including systems testing, data modelling and IT security.
Accenture also won the contract to develop what is known within Irish Water as the “target operating model”. This is essentially a list of policies and action plans to establish functions such as recruitment and training, and to advise it on how to design the organisation in terms of what sort of professionals it needs to hire and how many. It will also develop Irish Water’s “guiding principles”.
Lastly, Accenture is being paid to provide overall “programme management” services, including liaising with the Government and officials.
It has also previously won lucrative State work. In 2012, it provided the Government with a free analysis of the nursing home support scheme, but it also won a paid contract to provide a HR “shared service centre” for the Civil Service. It was paid €354,000 for phase one of that project.
In 2011, it also advised Bord Gáis on splitting the business into separate networks and energy divisions to meet European rules.
While Tierney was Dublin city manager, he also worked with former Accenture chairman Terry Neil on the Designing Dublin initiative, which was tasked with coming up with ideas for overhauling the recession-hit Dublin area of Clongriffin.