Jim Carroll

Music, Life and everything else

Customer service – update

Of course, if MCD were to look for examples of commendable customer service, they wouldn’t have to take cues from their Irish competition. In fact, they wouldn’t even have to go outside the MCD tent. Have a read of this …

Tue, Aug 21, 2007, 14:00

   

Of course, if MCD were to look for examples of commendable customer service, they wouldn’t have to take cues from their Irish competition. In fact, they wouldn’t even have to go outside the MCD tent.

Have a read of this message from Reading Festival chief Melvin Benn about conditions at the site ahead of this week’s three day festival. The Reading Festival is run by Festival Republic, the new name for what used to be the Mean Fiddler and which is now owned by MCD in conjunction with global promotion giant Live Nation (nee Clear Channel).

Benn, a hugely experienced hand at the promotion game, points out that certain campsites and car parks are unusable because of the weather and suggests alternatives for fans. He also acknowledges that while the weather forecast is good, it will not be enough to dry out the site in time.

Think back to Oxegen. Remember how it had rained and rained and rained for weeks before the event. Imagine if something as useful as this had been provided in advance. Why, it might even have been useful for Babs.

Lets hope that there’s no need for such a bulletin from POD Concerts ahead of next week’s Electric Picnic. The long-range forecast is promising, but lets really hope that the site will have dried up in time to cope with the arrival of 32,500 people, a couple of stages, hundreds of musicians, tents, camper vans, portaloos, food stalls and the Pieminister. In the meantime, anyone got a line on some Children Of Prague?