Carolan Lennon

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Eir chief executive Carolan Lennon said the company’s strategy to build and expand fixed and mobile networks ‘continues to progress’.  Photograph: Gareth Chaney/Collins

Profit at telecom company Eir grew 13-fold last year to €286 million, boosted by a €174 million gain on the disposal of a mobile telecom infrastructur(...)

Eir now has 810,000 fibre-broadband customers, representing 84 per cent of the company’s total broadband base. Photograph: Nick Bradshaw

Telecoms and media company Eir said its third-quarter results were “solid” as it increased its number of fibre broadband customers and postpay mobile (...)

Telecoms company Eir said it would expand its next generation mobile network coverage further across the 26 counties , bringing 5G services to more to(...)

Mobile customers rose 5% to 1.91m, with post-pay subscribers rising 16%

Revenues fell 4 per cent in the second half at Eir to €590 million, due primarily to declines in traditional access and voice revenue. Operating prof(...)

Ryanair flew into the pandemic with a relatively strong balance sheet. Photograph: Eric Luke

How do you weigh up the annus covidius horribilis of 2020 in words that don’t have to be asterisked? It was a year when a virus inflicted a brutal en(...)

Kieran O’Donnell: ‘In summary Comreg are utterly toothless as regards Eir customer care.’ Photograph: Alan Betson

Telecoms regulator Comreg has been described as “toothless” for failing to rein in Eir over its “disastrous” customer service record. Chairman of the(...)

The difficulty Carolan Lennon had – or the difficulty she should have had if the questioning been more pointed – is that all the excuses she trotted out, even if they were legitimate, only cover the last 12 months. Photograph: Gareth Chaney/Collins

Listening to eir’s chief executive Carolan Lennon and the legion of politicians lined up to haul her company over the coals at the Joint Committee on (...)

Eir’s chief executive Carolan Lennon repeatedly apologised for the company’s customer care issues. Photograph: Dara Mac Dónaill/The Irish Times

The customer care offered by Eir was condemned as “unacceptable” at an Oireachtas hearing on Wednesday as the company was accused of “penny pinching” (...)

Eir’s customer service was described as ‘totally unsatisfactory’

To tune into the Dáil this week, you’d swear the issue of Eir’s customer service was a new concern. Minister for Communications Eamon Ryan said the te(...)

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